Terms and Conditions

About this website

This is a website operated by docDownload Pty Ltd (ABN 85 104 037 756) ("Website Owner ") under the domain names "docDownload.com” and/or “docDownload.com.au” (hereinafter referred to as the “website”) best identified by the particular URL set up to provide access to the whole website (hereinafter referred to as the “Home page”).

The website was created in 2002 and has been operating since then with complete satisfaction of its customer base.

The Home Page is addressed at URL http://www.docdownload.com.au/. The ‘alternative URL’ http://www.docdownload.com/ is simply operational on the internet to provide another access point to the Home Page.

There may be other URLs set up on the Internet from time to time to make it clear to prospective users the nature of a specific document type and directing them to a particular URL on the website thereby bypassing the Home Page that are not otherwise mentioned in these Terms & Conditions. docDownload retains the right to create and delete these alternative URLs outside the website to invite access to the website at its will and not maintain historical account of their operations as any final transaction and all downloads will only happen on the website described above that has the Home Page as its key entry point.

Terms & conditions

The terms & conditions of the website are made up of six distinct legal explanations, as follows:

  1. Terms of use of the website
  2. docDownload’s quality statement
  3. docDownload’s privacy statement
  4. Terms and conditions of download
  5. Downloading and changing a document
  6. Additional terms

Terms of use of the website

These website terms of use (hereinafter the “terms of use”) and the associated Privacy Statement govern your access to and use of the website.

You should read these terms of use carefully before using this website.

Your access/use implies agreement

The website is available for your use only on condition that you agree to these terms of use. By accessing/using the website, you are signifying your agreement to be bound by these terms.

Certain other actions imply agreement to additional terms

In addition to the terms of use, there may also be specific terms (“additional terms”) which govern your use of, and access to, particular sections of the website. Since you are also bound by these additional terms, you should review them wherever they are offered to you.

Certain actions, payment or agreement on your part may mean that such services are additional to the normal terms and are subject to a separate agreement. When this happens you shall be offered additional terms through a hyperlink associated with these additional services. Since you are also bound by these additional terms, you should review them wherever they are offered to you.

Limited license

docDownload grants you a limited, personal, non-transferable, non-sub-licensable, revocable license to access and use:

  1. Information contained on an URL on the website;
  2. the content of a description of an available Download;
  3. an image of (usually only part of) the available Download; and
  4. the Download upon download;


The information, content, image and Download is provided for your use only. It is not provided to be used in the creation of a template for sale to others, whether on the Internet or elsewhere. You may use the template to create a document to be used by you or your company in your relationships with others, but none of the information, content, image or Download may be reverse-engineered, modified, reproduced, republished, translated into any other language or computer language, re-transmitted in any form or by any means, resold or redistributed without the prior written consent of docDownload. You may not make, sell, offer for sale, modify, reproduce, display, publicly perform, import, distribute, retransmit or otherwise use the content in any way, unless expressly permitted to do so by docDownload.

docDownload’s Quality statement

Natural Link to the Desktop

docDownload is dedicated to providing a website on the Internet that is considered to be the key source for templates within the contemporary corporate and business world in Australia. The website seeks to establish a natural link to the desktop of document-writers so that they will naturally seek out a template from docDownload every time they start a new document.

Generous Site

To make this site a natural link to the desktop we guarantee our site to be a generous site. The docDownload site provides a lot of free information, making it worthwhile to visit the site whenever a new project is under way, even if the user decides eventually not to download.

Value for Money

Charges are only made for documents that have been researched and properly developed. In the docDownload product there is a commitment to the 'complete and compliant' nature of the template, giving the buyer more for their money, giving them more variables to choose from and a more complete document, closer to publication. The objective is to reduce dramatically the amount of time the user needs to spend on any document (s)he chooses to download.

Customers' Needs

docDownload recognizes continuous development of new and relevant templates as a primary business objective. To do this docDownload needs to continuously stay in contact with our customers' changing needs.

International Compliance

Our products, although focused on Australian business and corporate needs, are world class and of value to users worldwide. Where international standards apply, this is made clear and the requirements of any applicable standards are always included in the template.


docDownload also continues to find new and innovative ways of using templates to impact on the current outdated methodologies of particular industries in Australia, using new templates to help them make the otherwise difficult journey into a rapidly changing globalised world.

docDownload’s Privacy Statement

docDownload is committed to respecting the privacy of its users and members. The following policy discusses how personal information received by docDownload will be dealt with. The following matters will be discussed:

Privacy Act

Although not required by the Privacy Act 1988 (Cth) (the 'Privacy Act') to comply with its provisions, docDownload seeks to opt in to the Privacy Act in dealing with its users and members. We do this so that our users and members will have confidence that they are dealing with a supplier committed to excellence and security for its customers.

Reporting on Site visitations

Any visitor to the docDownload website may visit the site without revealing their identity or any personal information.

In accordance with current standards, our service provider, MountainRiverCMS, automatically recognises and records each visitor's source IP address, date and time of visit, and pages viewed, but only discloses to us anonymous, statistical data, which we need to evaluate our website performance and generally improve the website over time.

Recording Personal Information

There are times, however, such as when you choose to become a member, to purchase a template or to contact us using the forms on the docDownload website, that we will ask you to provide specific personal information, such as your name, your address and commitment to a password. We do this because we need the information to properly process your payment, respond to your enquiry or give you access to member templates. You may provide this information in any way you like, by mail, electronically or by telephone; you are not restricted to the forms provided on the site.

If you choose not to provide personally identifiable information, this could lead to docDownload choosing not to proceed with the relationship, because we may feel unable to do so to our mutual satisfaction. In this case docDownload will communicate its decision immediately and will not keep details or include any details on any database.

However, if you do choose to provide this information, docDownload reserves the right to enter it into our databases and to use the information to send you key communications about docDownload, such as information advising you when a requested template is complete or if your membership is due for renewal. You may opt out of this information simply by contacting us.

Protecting Personal Information

This personally identifiable information is considered by docDownload to be privileged information and we are committed to taking all reasonable steps to protect it from any third party. docDownload will only release information about you where we are required to disclose the information by a specific law enforcement.

Protecting Transmissions

Of course no data transmission over the internet can be guaranteed to be 100% secure and therefore any personally identifiable information transmitted to docDownload must be at the sender's risk. However we have taken strong measures to protect this information (please see our Encryption and Security information).


A cookie is a small piece of data which passes between the browser and server on every request. DocDownload uses a cookie that contains a unique session id to enhance site performance. No personal data is ever stored in the cookie. The cookie expires when you exit your browser.

Links to other sites

This web site contains links to other sites. docDownload is not responsible for the content or the privacy practices of other web sites linked to our site.

Discussion Groups or List Servers

docDownload does not host any discussions groups or list servers.

Policy changes

docDownload reserves the right to change this policy at any time and advises readers to check this page form time to time for any changes.

Breaches of Security or Privacy or Comments

If at any time you believe the principles referred to in this privacy statement have not been followed, or have any comments on these principles, please contact us immediately. Your enquiry will be treated with the utmost importance:

Terms & conditions of a download

What is the act of download?

The act of ‘download’ is to purchase to a credit card a product from the docDownload website. On the docDownload website, each product is generally referred to as a ‘Download’.

What is a ‘Download’

The product called a ‘Download’ is a document that can be downloaded immediately upon the clearance of the Customer’s payment to a credit card. This document is usually a ‘template’ but it could be a document containing additional information required to properly edit or complete a ‘template’.

Free downloads

Not all downloads require payment. Many Downloads are free. However when you download a Download all Terms & Conditions are maintained, apart from the need for payment, as if the payment had been required to achieve the download, and you had made the payment to your credit card and the payment had been received in full satisfaction of your part of the transaction of Sale. This means that the receipt of a free Download requires you to respect all other of these Terms & Conditions.

What is a ‘template’?

A ‘template’ is an editable document that retains much of the experience and the effort of the original document from which it was derived; retained because we know that the experience used to create the original document will need to be repeated in the future, but in revised circumstances. The docDownload template may appear to be quite specific but it is designed to address a broad range of uses. It may contain information that is not the same as yours and will need to be changed. This information may be offered as an example, which explains more fully the role of the document and brings to life the more generic aspects of the document that will not need to be altered.

Technical studies have shown that a well-designed template can save up to 40% of the time needed to prepare a document because it allows the writer to concentrate on the subject matter and not on the communication of ideas.

What you are agreeing to

When you download any Download you are agreeing to terms and conditions of download as best described in the following warning:


The document you are about to download has been prepared by docDownload to help you prepare a document which is similar to, but not the same as, the docDownload document. The docDownload document is only a template. This means that the document has been prepared with historical details derived from another set of experiences than the document you are about to prepare. These experiences have been used simply as an example of what your new document could look like. Wherever the law or international standards might apply to the document, an attempt has been made to make the document lawful, compliant and complete. However it is impossible for docDownload to guarantee this lawfulness, compliance and completeness. docDownload does not warrant the document you are about to download as fit for any purpose, nor does it warrant that the document will achieve any particular objective, nor does it warrant the truth, fairness or efficacy of any statements contained within the document.

Please read the above Warning and complete the following statement: 
I have read the above warning and I agree to accept full responsibility for any document derived from the template document that I am about to download:


If you click the button labeled [“I AGREE - START DOWNLOAD”] you are agreeing to the Terms & Conditions of download.


Members pay an annual service fee giving them free access to most documents on the website. Members get access to Green and Blue icon documents and can access them at will. Only a few Red icon documents made available by third party providers will be charged to Members. Members get a discount on Red downloads.

Satisfaction of our members is virtually guaranteed because docDownload has a commitment to working with our members to publish any document that they need. While no legal guarantees can be offered we are generally happy to work on, and publish for our members, any document requested by a member. Simply fill in the form in detail or call us to discuss your needs.

Casual purchaser

Sometimes casual purchasers can be dissatisfied because they misunderstand the nature of the document that they are about to download. Of course there is no way we can allow a full preview of the document before download by credit card, but each document has a preview page usually giving a lot of information about content. This usually has more than enough information to satisfy your needs before purchase and download.

Replacement document

The way we prefer to deal with any dissatisfactions is to discuss with you what your expectations were, and attempt to satisfy those expectations. If you give us clear instructions about who the audience is for your document and what you wanted the document to achieve, we will write a replacement document and send it to you. We retain the right to also publish this document as a docDownload template.


Another alternative is to offer you a discount on other docDownload documents you may require. This will usually mean a request from you for us to supply to you other docDownload product(s) to the value of your original purchase. To arrange this simply email a request to us. This is a one-time offer and any discussion regarding dissatisfaction on the free documents sent to you will not be considered.


Under special circumstances we may agree to a refund. For a refund to happen, though, detailed discussions will need to take place about what your expectations were and why the docDownload document failed to meet those expectations.

Downloads & changing a Download

downloading a Download

When docDownload has received funds into its account from your Credit Card, the Download will be made immediately available for you to download to your desktop. This means that it will be sent immediately to your download file on your computer. A copy of the document will also sent to your verified email address. If for some reason you do not receive the Download into your download file on your Desktop, check your email Inbox for the email with a copy attached. If you don't find it, check your SPAM filter. If none of these have happened, the download was probably not successful and no charge was made. If the payment was received and your system failed at that exact moment, try the download again. You have 24 hours to download it and you can download it multiple times to the one desktop within that 24 hours. An invoice will be raised at each download but if you receive multiple invoices you will only be charged once if all Invoices have the same invoice number.

In any case you cannot be charged more than once for one particular Document reference number. It never happens but if you were to be charged twice for the same document reference number, upon evidence, a refund would be raised to your credit card.

Changing the document

docDownload documents are Word documents designed to be changed by the user or pdfs. Please put the document away in a safe place before you attempt to make any changes.

In the unusual case where a document comes in the Word Forms mode and you wish to open it up for changes try these change routines:
Microsoft Word 2003 => Tools, Unprotect
Microsoft Word 2007 => Review, Protect Document, Allow
Microsoft Word 2010 => Review, Protect Document, Restrict Fromatting & Editing, Stop Protection

Simple examples

Free documents are usually not as complex as documents you are required to pay for. We are providing simple examples that we believe should be in the public domain

Refunds and membership

You may like to try to download some more complex documents before you become a docDownload member. For any documents you pay for, you may receive a refund of download fees in the month if you choose to become a docDownload member within one month of your first purchase. We do this to give our prospective members a chance to check out our quality without cost, before signing up. Membership costs $1 per day for an individual and from $10 per week for a business. For questions about membership see:


Members are given access to almost all of the documents available on the website which already includes hundreds of fully researched documents and is increasing all the time. We also try to provide our members with all documents they need, so long as they have use to other members.

Additional Terms

Modifications to the Terms & Conditions

docDownload may revise and update these terms of use at any time. Your continued usage of the website after any changes to these terms of use will mean you accept those changes.

Modifications to the information

While docDownload has made every effort to ensure that information on the website is free from error, docDownload does not warrant the accuracy, adequacy or completeness of material on this website. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of docDownload. docDownload recommends that you seek independent advice before acting upon material on this website.

Errors & problems

While docDownload has made every effort to ensure that systems and information available on the website is and shall be free from error, docDownload does not guarantee that the website will be free from viruses, or that access to the website will be uninterrupted.

License & Ownership

Any and all intellectual property rights (hereinafter called ”intellectual property”) associated with the website and its contents and products (hereinafter called the “content”) are the sole property of docDownload. The copyright for the content on this website is owned or licensed by docDownload and is protected by copyright and other laws in both Australia and other countries.

Except where necessary for viewing the material on this website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these terms of use, no material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of docDownload.

The company logo, trademark, and all custom graphics, icons, and other items that appear on the website and all associated trademarks, are trademarks of docDownload.

Outbound links

The website may contain links to third-party websites and resources (hereinafter referred to as “linked sites”). These linked sites are provided solely as a convenience to you and not as an endorsement by docDownload of the content on such linked sites. docDownload makes no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software, service or application found at any linked site. docDownload is not responsible for the availability of the linked site or the content or activities of such sites. If you decide to access linked sites, you do so at your own risk. If you do decide to make use of the link you should remember that your use of the linked site is likely to be subject to terms and conditions of use similar to these, including but not limited to, the linked site's privacy policy. docDownload recommends that you review such terms before using the linked site. To the fullest extent possible at law, docDownload makes no warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of third party material or products or services available through linked sites; or that third party material available from a linked site does not infringe the intellectual property rights of any person. Without impacting its ability to exclude itself from such responsibilities and warranties docDownload may receive payments and/or commissions from operators of linked sites in relation to goods or services supplied by the operator as a result of you linking to the third party website from the docDownload website.

Inbound links

docDownload generally encourages and agrees to your linking to the Home page through a plain text link on your website without the need for agreement between yourself and docDownload. However, linking to any other page of the website is strictly prohibited, in the absence of a separate agreement between you and docDownload that clearly describes the rights and responsibilities of linking to other pages. Any website or other device that links to the Home page or any page available therein is prohibited from:

  • replicating content, and/or
  • using a browser or border environment around the content, and/or
  • implying in any fashion that docDownload is endorsing it or its products, and/or
  • misrepresenting any state of facts, including its relationship with docDownload, and/or
  • presenting false information about docDownload products or services, and/or
  • using docDownload logo(s) or trademark(s)

without express written permission from docDownload.


While not refusing to accept ideas from you regarding information available on the website (hereinafter called “comments”) docDownload does not encourage you to make such comments. If you do send such comments, you acknowledge that:

  • they will not be considered confidential or proprietary, and
  • docDownload is under no obligation to keep such information confidential, and
  • docDownload will have an unrestricted, irrevocable, world-wide, royalty free right to use, communicate, reproduce, publish, display, distribute and exploit such comments in any manner it chooses.

Disclaimer of Warranties

To the fullest extent permitted by law docDownload makes no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or services provided by the website and disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted by law and to the extent that docDownload is otherwise found responsible for any damages, docDownload is responsible for actual damages only. In no event shall docDownload, be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website.


Unless expressly agreed otherwise:

  • the Australian section is provided for use only by Australian residents. The law applicable to use of the Australian section and to disputes arising out of the Australian section is the law of the State of New South Wales; and
  • the International Section is provided for use by residents of any country in the world, but to the fullest extent permitted by law the law applicable to use of the International Section and to disputes arising out of the International Section is the law of the State of New South Wales, Australia.

Customer Service

Questions or comments regarding the Website may be submitted to docDownload Customer Service at info@docDownload.com.au.

If at any time you believe these Terms & Conditions have not been followed, or have any comments on these Terms & Conditions, please contact us immediately. Your enquiry will be treated with the utmost importance:

Suhrid Sheth - Director
docDownload Pty Ltd
ABN 85 104 037 756

Registered Office
S.R. Sheth & Co
Chartered Accountants
Suite 4/ 96 Wigram St
Harris Park NSW 2150

Postal Address
PO Box 9374
Harris Park NSW 2150

Phone: + 61 2 9687 6095
Email: info@docDownload.com.au
Link: http://kw.linkedin.com/in/steveirons