Common complaints emerging from organisations implementing ERP systems allege considerable lack of knowledge and professionalism in the actual implementation process provided by implementing organisations. Typically at the negotiation or project kick-off stage the presented material appears very professional with implementation plans and strategies that experts would find difficult to fault. There is a serious expectation and assumption of professionalism and expertise of the supplier/implementing organisation given the huge amounts of money they are asking for the service! Putting the actual plans into place and making them work, as opposed to the theoretical plan, is where the problems emerge.
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Common complaints emerging from organisations implementing ERP systems.