acceptable = the result of an acceptance test based on PAC
accreditation = an agency is accredited (in Australia by JAS-ANZ) to carry out certification
accreditation body = a body (such as JAS-ANZ) recognised internationally as able to accredit an agency to carry out certification
accredited agency = certification body (see JAS-ANZ's list)
application = see traceability
appropriate validation = (ISO 9001 (7.3.1))
AQF = Australian Qualification Framework
AQTF = Australian Quality Training Framework
ANZ = Australia (and) New Zealand (combined quality governance)
AS/NZS = Australian Standards and New Zealand Standards combined publication
AS 3806:1998 = Compliance programs
AS 5037:2005 = Knowledge management - a guide
AS/NZS ISO 31000:2009 = Risk management
AS/NZS 4801:2001 = Safety Management Systems (OHSMS) - Specification with guidance for use
AS/NZS 9001:2000 = Quality management systems - Requirements
Australian Quality Training Framework (AQTF) =
Australian Qualification Framework (AQF) =
BSI = British Standards Institute; UK Standards body; now BSI National Standards
calibration = (ISO 9001 (7.6))
certification = an organisation is issued with a certificate of Compliance by an accredited agency
certification bodies = see JAS-ANZ's list
code of practice = importance of industry code of practice for quality (ISO 9004 (7.3.2))
conformance = to conform with (national/international) standard or (standard/regulation/legal) requirement
conformity = process leading to or guaranteeing conformance; includes ensurance, demonstration of (ISO 9001 (8.1))
continual improvement = activity carried out that has an objective of continuous activity
continuous improvement = successful result of continual improvement
customer expectations = customer requirements
customer needs = customer requirements
customer satisfaction = customer requirements
design = must include PAC (ISO 9001 (7.3.3))
demonstrate conformity = (ISO 9001 (8.1))
design & development validation = (ISO 9001 (7.3.6))
development = must include PAC (ISO 9001 (7.3.3))
effectiveness - continual improvement = QMS (ISO 9001 (8.1))
EMS = environmental management system (ISO 14001)
ensure conformity = (ISO 9001 (8.1))
evidence of PAC = must be maintained (ISO 9001 (8.2.4))
FME = failure mode effects (ISO 9004 (8.5.3))
FMEA = failure mode effects analysis (ISO 9004 (8.5.3))
failure mode effects (FME) = (ISO 9004 (8.5.3))
failure mode effects analysis (FMEA) = (ISO 9004 (8.5.3))
ISO = International Organization for Standardization
ISO 9000:2005 = QMS - Fundamentals and vocabulary
ISO 9001:2000 = QMS - Requirements
ISO 9004:2000 = QMS - Guidelines for performance improvements
ISO/IEC 9126-1:2001 = Software engineering - Product quality - Part 1: Quality model (available in English only)
ISO 10002:2004 = QM - Customer satisfaction - Guidelines for complaints handling in organizations
ISO 10005:2005 = QMS - Guidelines for quality plans
ISO 10006:2003 = QMS - Guidelines for quality management in projects
ISO 10007:2003 = QMS - Guidelines for configuration management
ISO/TR 10013:2001 = Guidelines for QMS documentation
ISO/TR 10014:1998 = Guidelines for managing the economics of quality
ISO 10015:1999 = QM - Guidelines for training
ISO 10019:2005 = Guidelines for the selection of QMS consultants and use of their services
ISO/IEC 13236:1998 = Information technology - Quality of service: Framework
ISO 14001 = Environmental Management Systems (EMS)
ISO/IEC TR 13243:1999 = Information technology - Quality of service - Guide to methods and mechanisms
ISO 14000 = a series of standards regarding environmental management; their objective is to ensure products and services have the lowest possible environmental impact
ISO 14001 and ISO 14004: the initial standards, which introduce the idea of environmental management systems. These present a structured approach to setting environmental objectives and targets. Essentially, an organization may apply these broad conceptual tools to their own processes
ISO 14040 = pre-production planning and environment goal setting
ISO 14020 = labels and declarations
ISO 14030 = post-production environmental assessment
ISO 14062 = making improvements to environmental impact goals
ISO 14063 = addendum to 14020, discussing further communications on environmental impact
ISO/IEC 16085:2004 = Information technology - Software life cycle processes - Risk management (available in English only)
ISO 19011 = one audit protocol for both ISO 14000 and ISO 9000 series standards together (the ISO standard for any TQM system)
ITT = invitation to tender See Australian terms
JAS-ANZ = Joint Accreditation System (of) Australia (and) New Zealand
management system audit = operation performed to prove conformity and validation (ISO 9001) (ISO 14001)
management review = revisit QMS to evaluate how well it is meeting its quality objectives and suggesting further improvement (ISO 9001)
measuring validation = (ISO 9001 (7.5.2))
monitoring validation = (ISO 9001 (7.5.2))
OHSMS = occupational health (and) safety management system
PAC = product acceptance criteria
policy = consistency with purpose (ISO 9004 (5.1.1))
preventable = able to be prevented
preventative = for the purpose of prevention
preventative action = action carried out for the purpose of prevention
preventive action = action which successfully causes prevention
product acceptance criteria (PAC) = characteristics of a product making it acceptable or unacceptable; how can we determine its acceptability? how can its acceptability be measured? when will this measurement take place?
product acceptance criteria (PAC) = design must include PAC (ISO 9001 (7.3.3))
product acceptance criteria (PAC) = development must include PAC (ISO 9001 (7.3.3))
product audit = operation performed to prove conformity and validation (ISO 9001) (ISO 14001)
product identification = (ISO 9001)
product realization = all processes and resources necessary to transform a set of product quality requirements into a compliant product (ISO 9001)
purpose = see mission, vision, strategic objectives, validation, (ISO 9004)
QA = quality assurance (ISO 9001)
QMS = quality management system
quality assurance (QA) = (ISO 9001)
quality control (QC) = (ISO 9001)
quality improvement (QI) = (ISO 9000)
quality management system (QMS) =
quality management system (QMS) integrity = see system integrity
quality policy = (ISO 9004 (5.3))
Registered Training Organisation =
required validation = (ISO 9001 (7.1))
review = see management review
RTO = Registered Training Organisation
safety management system (SMS) =
SAI (also known as Australian Standards) = distributors of national and international standards in Australia
SMS = safety management system
strategic objectives = consistency with purpose (ISO 9004 (5.1.1))
system audit = see management system audit
system effectiveness = extent to which system achieves its stated purpose and objective(ISO 9001)
system identification = (ISO 9001)
system integrity = (ISO 9001 (5.4.2))
system realization = all processes and resources necessary to transform a set of system quality requirements into a compliant system (ISO 9001)
traceability = providing record of location/process/movement/application using unique identification (ISO 9001 (7.5.3))
tender = written offer to supply at stated cost (ISO 9001 (7.2.2))
unacceptable = the result of an acceptance test based on PAC
validation = purpose is proven to be fulfilled (ISO 9001)
variation = see special cause variation; see common cause variation
veracity = establishing preparedness towards truth or correctness (ISO 9001)
verification = establishing truth or correctness of a claim, statement, or stated fact (ISO 9001)
vision = future; consistency with purpose (ISO 9004 (5.1.1))
vision = future; importance to motivation, education and training (ISO 9004 (6.2.2))