This service level agreement (SLA) accompanies the basic service contract and exists to spell out the service levels in the tender, target levels of service in the form of KPI (key performance indicators) and the requirements on the supplier if targets are not met.
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Document:
t-1033servic.docPrice:
AUD $66.00
No. of pages:
10
Service level agreement (SLA) spelling out the service levels in the tender.
Reference:
T-1033