Briefing document - SLA Contract with KPI

This service level agreement (SLA) in the form of a briefing document to be provided to and signed off by the contractor accompanies the basic service contract and exists to spell out the service levels agreed by the contractor, target levels of service in the form of KPI (key performance indicators) and the requirements on the contractor if targets are not met. It includes other arrangements for the proper performance under contract, including access, security and so on. It can be accompanied by other "need to know" for proper performance, such as history of organisation, history of work performed to date, failures of others in the past that should not be repeated, etc.

Document: 
t-1043servic.doc
Price: 
AUD $33.00
No. of pages: 
6

Service level agreement (SLA) in the form of a briefing document to be provided to and signed off by the contractor accompanying the basic service contract.

Pay-per-Download - Free to members
Reference: 
T-1043